Introduction: A leading Boston-area college recognized the need to expand its educational offerings and provide greater accessibility to students through the implementation of online learning services. This three-year case study highlights the strategic vision, implementation process, and outcomes of the college's online learning initiative for which I was the project manager.
Objectives and Strategy: The college aimed to align the online learning service with its mission of academic excellence, focusing on increasing program accessibility, fostering student engagement, and supporting program expansion. A comprehensive strategy was developed to ensure a successful implementation.
Implementation Process: The college embarked on a well-structured implementation process, starting with a thorough needs assessment to identify specific requirements and challenges related to online learning. A cross-functional team of administrators, faculty members, and instructional designers worked collaboratively to define a strategic plan, establish project timelines, and allocate resources effectively.
In education, the application of theory can inform practice and research to real-life situations considering social, cultural, and ethical issues. This paper will explore theory to practice through the lens of connectivism and the issues of translating theory into practice.
Investigate emerging theories of design and learning in today's increasingly complex technology-enhanced learning environments. Apply theory-based strategies for providing curriculum and instruction in the traditional, alternative, virtual, and augmented learning settings.
A federal initiative, high-stakes online standardized assessments, and private sector involvement are shaping the environment where the school network is more important than ever before. Educational computing supported by high-speed networks is the gateway to a world of online learning and interactive content, a personalized education that readily adapts to student needs, and breakthrough advances in assessing understanding and mastery of concepts and curriculum.
Business Problem: A technology help desk manager in a Boston-area university observed a dip in students and faculty's average customer service ratings. On further analysis, the manager found that students and faculty who called the technology help desk for support were put on hold for a long time before service. In some cases, students and faculty abandoned the calls after waiting for a while (perhaps in frustration).

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