There’s something cathartic about commiserating in unpleasant shared experiences. Like that time you were looking over the courses in your LMS and realized that they had no standardized navigation. Maybe, that’s the reason for the uptick of emails from lost and confused students. You felt like a terrible, horrible, no good LMS administrator. Horrifying at the time, but when you describe the situation later to a fellow LMS admin, you feel a little better about that same situation happening to them.
Anthony (2012) researched the design of online courses and found that consistent course design is the most vital factor for student interaction and success. Recently, I was reviewing an online course for an LMS administrator friend of mine. I read the following message on a discussion board on the course’s second week. Student; “I can’t find the textbook information”. Teacher; “The textbook information is where it always is”. Not surprisingly, the student stopped submitting assignments on week six.